avead flooring

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FREQUENTLY ASKED QUESTIONS

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Frequently Asked Questions

Will I get an AVEAD Installer or a subcontractor?

You will receive service from an in-house AVEAD Flooring installer, ensuring that you benefit from the quality and expertise that our reputation is built upon. With this approach, we ensure that every aspect of your project is managed consistently and with the highest level of professionalism. This allows us to maintain full control over the quality and timeliness of our work, providing you with a seamless and satisfactory experience.

How do I know my personal items will be safe?

All of our Installers pass a thorough background check, ensuring your project is being handled by a screened, authorized member of our company. We take safety, security, and transparency extremely seriously at AVEAD. We also have a dedicated project manager overseeing your flooring project. Additionally, you'll recieve a dedicated app to record all the details of the work being done, providing you with real-time updates and peace of mind that your home and overall project are in safe hands. This comprehensive approach ensures that your belongings are secure and your project is executed to the highest standards.

How do I know the current status of my flooring project?

You can keep track of the current status of your flooring project through your dedicated client portal. This portal provides you with access to your invoices, project scope of work, project status, and direct communications with your project manager. Our transparent approach is designed to ensure that you are fully informed about all aspects of your painting project at any given time.

If you have concerns regarding materials, costs, or any other questions, or if you want to know the projected completion time of your project, your client portal is your go-to resource for all the information you need. In addition to the comprehensive data available in the portal, you will also receive frequent email updates that mark important milestones and provide real-time updates within the app, keeping you well-informed and engaged throughout the duration of the project.

Why should I choose AVEAD for my project?

AVEAD has been voted the Top Flooring Company for 2024 by Angi, Thumbtack, and Expertise.com. We use cutting-edge technology to deliver prompt painting quotes within 24 hours. Our team includes professional in-house installers, customized client apps, dedicated project managers, flexible financing options, and a three-year warranty. With AVEAD, you gain more than just a flooring service; you become part of a community dedicated to excellence and transformation of your space, striving to surpass your expectations.

Do you offer financing options?

Yes, we offer a range of financing options to fit your needs, including solutions like Klarna and Affirm, making it easier for you to fund your project with flexibility and convenience.

What are you material rates?

When it comes to our material rates, we're proud to offer competitive pricing thanks to our established contractor accounts with top manufacturers in the industry. This unique relationship allows us to access high-quality materials at lower costs, savings which we are delighted to pass directly onto our clients. Whether you're looking for premium carpet, hardwood, tile, laminate, engineered wood, or luxury vinyl planks, rest assured that you're receiving the best deal possible. Our priority is to provide not only top-notch products but also to ensure that your project stays within budget without compromising on the quality or aesthetic you envision. Let us help you transform your space with the confidence that you're getting the best value for your investment.

What payment options to you accept?

We accept a wide range of payment options including Cash, Check, ACH Wire, Credit Cards, Financing, and even Crypto Currency.

Do you offer better rates if I request more flooring work?

Absolutely, the more extensive your flooring project is, the more efficiently our expert installers can operate, executing various tasks concurrently. This streamlined approach not only optimizes our operational efficiency but also enables us to extend cost advantages to our clients. Rest assured, with AVEAD, you're guaranteed to secure more comprehensive painting services at unparalleled rates, surpassing the value offered by competitors in the market.

How long does it take for my flooring project to be completed?

The duration of your flooring project can typically range from 2-5 business days, depending primarily on the size and complexity of the job at hand. For straightforward projects using in-stock materials, the installation process can often be completed swiftly, usually within just 2-3 days. However, for larger spaces or projects that involve more intricate designs and materials that need to be ordered, the completion timeline can extend accordingly

What seperates your process from other companies?

What truly sets our process apart from other companies is our innovative use of cutting-edge AI technology to provide virtual quotes. This allows you to receive a fast and accurate estimate for your flooring project without the need for an on-site visit, adding convenience and efficiency to the planning process. In addition, we boast a team of 9 expert flooring crews, all of whom are ready and equipped to commence work on your project. Our professionals are meticulously trained, have a wealth of experience, and are committed to adhering to the highest standards of quality and service. By combining the latest technology with a robust workforce, we ensure a seamless, high-quality flooring experience from initial quote to final installation.

What if my subfloor needs to be leveled?

At AVEAD Flooring, we understand that a properly prepared subfloor is crucial for the longevity and performance of your new flooring. If your subfloor requires attention, whether it be repair or leveling, we have you covered. Our team is equipped with the expertise and tools necessary to address any issues your subfloor may present. By ensuring your subfloor is in optimal condition, we lay the groundwork for a flawless flooring installation. Our subfloor repair and leveling services are designed to tackle uneven surfaces, moisture issues, or any other challenges, providing a solid, stable foundation for your flooring choice. Trust AVEAD Flooring to ensure that every layer of your flooring project is handled with precision and care.

Do I need an onsite estimator or can I get an online proposal?

An onsite project estimator isn't required for us to produce a detailed painting proposal. If you provide comprehensive information regarding your project, we are equipped to calculate an exact estimate based on our painting data. With your project details and our flooring data, we are able to create virtual flooring quote that will be delivered within 24-hours. Nevertheless, should you prefer a more hands-on approach, you are more than welcome to request the presence of an onsite AVEAD specialist. This professional would conduct a thorough assessment at your project to ensure that all required details are accounted for before we proceed to create your estimate.

What if I don't know the right color to chose for my project?

We've got color expert consultations covered! You'll get to work side by side with our color pros to find just the right shade for your flooring project. Plus, we take the extra step to try out color samples on your flooring and break down color theory in a way that's easy to understand, helping you choose the perfect color with confidence.

How much is your deposit?

For your flooring project with us, we have a straightforward deposit policy that prioritizes your convenience and budget management. Initially, we only require you to cover the cost of materials upfront. This approach allows us to secure all necessary materials and ensure they're ready for your project without delay. Once the installation phase is successfully completed to your satisfaction, we will then request the remaining balance to be paid. This split-payment method is designed to provide you with flexibility and peace of mind, knowing that the bulk of the payment is due only after we have delivered on our promise of quality flooring installation.

What if more flooring is required or not enough is purchased?

At AVEAD, we employ cutting-edge technology to accurately calculate the exact amount of flooring materials required for your project. Utilizing sophisticated algorithms, we assess the proper square footage and area required, minimizing the risk of running short on flooring. Should the project demand more flooring than initially estimated due to unforeseen complexities or changes in scope, we will promptly adjust our calculations and procure the additional materials needed. Our goal is to ensure your project is completed to your satisfaction, without unnecessary delays or extra costs.

What if there are still touch-ups required?

We ensure the quality of our work through a meticulous two-step walk-through process before considering any project complete. Initially, the project manager alongside the flooring crew conducts a thorough inspection to assess the project's execution and identify any areas requiring touch-ups. This internal review guarantees that our standards of excellence are met. Subsequently, a second walk-through is arranged with you, the client, and our project manager. This crucial step ensures that you are entirely satisfied with our flooring services, allowing you to pinpoint any areas you feel need additional attention. Our commitment is to your full satisfaction, and we are prepared to address any concerns that may arise during this final inspection.