How Do I Report a Problem or Make a Warranty Claim?

It is simple: just reach out to us. If you notice an issue during or after your project, contact us directly and we will respond promptly. We have made this deliberately straightforward, because a warranty is only meaningful if it is easy to use when you need it.

During your project, the first point of contact is your dedicated project manager, who is overseeing your remodel and knows its details. Raising a concern with them means it gets addressed quickly and in context. Clear, ongoing communication is one of the ways we prevent small issues from becoming larger ones, so we always encourage you to speak up rather than wait.

After your project is complete, if something needs attention within the five-year workmanship warranty period, simply contact us to report it. You can call us at (425) 405-0147 or reach out through our contact page. Let us know what you are seeing, and we will look into it and, where it is a workmanship matter, make it right. We aim to make the process painless, because standing behind our work is exactly what the warranty is for.

It helps to know the distinction between workmanship and product issues. Our warranty covers the quality of the work we performed. Products themselves, appliances, fixtures, and materials, carry their own manufacturer warranties. If you are not sure which applies, reach out anyway; we are glad to help you figure it out and point you in the right direction, even when it is a manufacturer matter.

The reason we make this easy is simple: we treat completed projects as long-term relationships. Responsiveness after the sale is a big part of why our clients return and refer others, and it is reflected in our more than 120 five-star reviews. You can also read about the broader support we provide after your project.

If you have a concern, do not hesitate, contact us at (425) 405-0147 or through our contact page, and we will take care of it.